Are you experiencing problems with the Canva app? You will learn in this article how to fix the issue of the Canva app not working well on your device.
Many people have complained recently that the Canva app is not working on their devices. So, you are not alone in having issues using the popular graphing design app.
We will explain in this article the most likely reasons behind the dysfunction of the Canva app and various ways to fix them.
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But first, it might be better to understand the most common reasons that cause the Canva app to be dysfunctional.
Why is Canva App Not Working?
The following reasons may explain why the Canva app is not working on your device as it should.
- A bug or glitch is causing the Canva app to malfunction
- Your internet is unstable
- Low data mode is active on your phone
- You are using an outdated version of the Canva app
- Your phone is incompatible with the Canva app
How to Fix “Canva App Not Working”?
Fix 1: Use Stable Internet Connection
The Canva app may not work on your device because you have a poor internet connection. But you can resolve the issue by changing your network connection from Wi-Fi to mobile data. Or vice-versa.
Turning off your Wi-Fi or mobile data, then enabling it may also be helpful. Contact your Internet provider if these methods do not make your Internet connection stable.
Fix 2: Close and Relaunch the Canva App
Sometimes closing and reopening the Canva app resolve various technical glitches. Try other methods in this article if closing and relaunching the Canva app does not solve your problems.
Fix 3: Log Out, then log in to Canva App
Try logging out of your Canva account, then logging into it. It may resolve the issues you are facing on the Canva application. After logging into your Canva account, check if you still see the errors on the app.
Fix 4: Clear Canva App Cache
Canva, like all other applications, stores cache files on your device. It saves cache files on your device to give a better user experience. But, too much accumulation of the Canva app cache on your device may cause errors.
Luckily, you can clear the Canva app cache and make it work well again.
The following tutorial will show you how to clear the Canva app cache on your device. Note that the exact steps to delete the Canva app cache will differ on different device models.
On Android: Open Settings>> Find the Canva app and tap it>> Select clear cache.
On iPhone: Open iPhone Settings>> Tap General>> Find the Canva app and tap it>> Select iPhone Storage>> Choose Offload App option>> Again Reinstall Canva app.
Fix 5: Delete & Reinstall the Canva App
Deleting and reinstalling an app usually fixes many bugs and glitches. So, you can try deleting the Canva app on your device, then reinstalling it again.
You can install the Canva app from Google Play Store (Android) or Apple Store (iPhone). Hopefully, reinstalling the app will help you fix the “Canva app not working” error.
Fix 6: Update the Canva App to the Latest Version
The Canva app may not work because it is an outdated version. Open Google Play Store or Apple Store and check if a new version of the Canva app is available.
If there is, update your Canva app to the latest version. Getting the latest Canva app may resolve your issues on the app.
Fix 7: Check the Compatibility of Your Smartphone with the Canva App
The Canva app will not work well on your device if your device is incompatible with it. To check if your device is compatible with the Canva app, visit Google Play Store or Apple Store and see the requirements for installing the Canva app.
Your only option is to use another device if your current device does not meet the compatibility requirements of the Canva app.
Fix 8: Restart Your Smartphone
Do not ignore the possibility that your smartphone may be the culprit behind the malfunction of the Canva app. Fortunately, you can get rid of many minor glitches on your smartphone by restarting it. So, restart your device and see if the Canva app starts working well again.
Fix 9: Wait Until the Canva Fixes the Bug
If you have tried all the above fixes and errors persist, wait until the Canva support team fixes the bug. They are unlikely to take more than 24-48 hours to fix the bugs on the Canva app.
Below is a summary of the most popular ways to fix the “Canva app not working” error.
- Use Stable Internet Connection
- Close and Relaunch the Canva App
- Log Out, then log in to the Canva App
- Clear Canva App Cache
- Delete & Reinstall the Canva App
- Update the Canva App to the Latest Version
- Check Compatibility of Your Smartphone with the Canva App
- Restart Your Smartphone
- Wait Until the Canva Fixes the Bug